Butler Manager

About the role

The Butler Manager leads a dedicated team of butlers to deliver premium, personalized service to guests in luxury hotel, resort or cruise environments. This position ensures that every guest interaction meets the highest standards of hospitality and brand excellence.

Key responsibilities

• Guarantee exceptional butler services for all guests.
• Fulfill guest orders, requests and enquiries promptly and efficiently.
• Conduct embarkation inspections of VIP suites and oversee in‑suite arrival procedures to brand standards.
• Lead, coach, train and develop the Butler Team to consistently achieve superior service performance.
• Mentor the Senior Butler and prepare them for future managerial duties.
• Achieve or exceed brand‑defined performance targets and KPIs for the team.

Required profile

• Minimum two years of Butler or guest‑facing experience in a luxury hotel, resort or cruise line.
• Professional Butler or luxury service certification (e.g., International Butler Academy) is a plus.
• Previous shipboard experience highly preferred.
• Fluent English (verbal and written) with excellent communication skills.
• Additional language abilities (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese) are an asset.
• Strong interpersonal and leadership abilities to manage a culturally diverse workforce.

Required skills