Customer Success Manager

About the role

We are looking for a relationship‑driven Customer Success Manager to own the core of our business – the connections between physicians, nurse practitioners and physician assistants on the Single Aim platform. This is a hands‑on, high‑touch role that goes beyond traditional support, acting as a matchmaker, problem solver and trusted peer for clinicians.

Key responsibilities

• Lead end‑to‑end onboarding for physicians, NPs and PAs, from sign‑up through successful matching.
• Vet new providers, understand practice needs and guide them through collaborative agreements.
• Manage strategic matchmaking using calls, texts and emails.
• Serve as primary contact for larger clients and key physician partners, ensuring trust and retention.
• Identify and resolve complex relationship or operational issues proactively.
• Operate in an evolving admin environment, manually fixing issues and keeping workflows moving.
• Collaborate with the Founder to translate feedback into product and process improvements.
• Build and refine scalable customer success processes and best practices.
• Maintain accurate records of interactions, matches and account status using internal tools, CRMs and spreadsheets.

Required profile

• 3+ years experience in Healthcare Customer Success, Provider Relations, or Clinical Operations, OR a clinical background (NP, PA, RN) seeking an operational role.
• Deep familiarity with U.S. healthcare workflows, including credentialing, malpractice, supervision and scope of practice.
• Strong written and verbal communication skills, able to engage credibly with clinicians.
• Highly proactive, outgoing and comfortable picking up the phone to resolve issues.

Required skills