Operations Manager

About the role

We are seeking an Operations Manager to lead our business unit across the country, overseeing multiple locations and ensuring the delivery of high‑quality visa and consular services. The role involves building strong relationships with embassy and consulate officials, maintaining compliance with service level agreements, and driving operational excellence.

Key responsibilities

• Take overall responsibility for the business unit and all locations within the country.
• Develop and maintain business relationships with embassy and consulate officials.
• Ensure compliance with existing processes and meet defined Service Level Agreements as per contracts.
• Mentor the team to adhere to all SOPs and processes.
• Manage staff efficiency and productivity, aligning the team with the Team Objective Tracker.
• Implement process enhancements to improve quality and efficiency of the unit.
• Oversee physical and data security at application centers, ensuring effective controls to prevent breaches.
• Adhere to corporate security policies.
• Continuously mentor the team to create a successor for the position.
• Promote judicious use of natural resources.

Required profile

• Proven experience managing multi‑location operations.
• Strong stakeholder management skills, especially with government and diplomatic officials.
• Ability to ensure compliance with SOPs, SLAs, and security policies.
• Leadership experience in mentoring and developing teams.
• Focus on operational efficiency and continuous improvement.

Required skills