Quality Assurance Analyst – Process Excellence

About the role

We are looking for a detail‑oriented Quality Assurance Analyst to evaluate our processes, products, and services against established quality standards. The successful candidate will use strong analytical skills to identify issues, perform root‑cause analysis, and drive continuous improvement.

Key responsibilities

• Analyze processes, products, and services to pinpoint quality gaps and improvement opportunities.
• Develop and maintain QA plans, procedures, checklists, and related documentation.
• Conduct quality reviews, inspections, audits, and testing activities.
• Monitor performance against quality standards and track defects, errors, and issues.
• Perform root‑cause analysis and recommend corrective and preventive actions.
• Prepare quality reports, dashboards, and performance summaries for management.
• Support internal audits, compliance reviews, and quality‑improvement initiatives.
• Collaborate with Operations, Product, Engineering, Customer Service, and other teams to resolve quality issues.

Required profile

• Previous experience in quality assurance, quality control, process improvement, or auditing.
• Strong analytical, critical‑thinking, and problem‑solving abilities.
• Excellent attention to detail and ability to document findings clearly.
• Ability to work independently and collaborate across functions.

Required skills

• Proficiency with Microsoft Excel
• Proficiency with Google Sheets

What we offer

• Opportunity to influence product and service quality across the organization.
• Collaborative environment with cross‑functional teams.
• Continuous learning and professional development.