Technical Support Engineer

About the role

Yango Group is seeking a Technical Support Engineer to join its internal IT support team serving the Peru region. You will play a key role in maintaining smooth IT operations, resolving technical issues, and enhancing service quality for internal users.

Key responsibilities

• Handle inquiries in the registration system and log requests in the incident management platform.
• Perform initial diagnostics, classify incoming queries, and provide solutions or consultation.
• Route tickets to the appropriate support teams based on preliminary analysis.
• Update tickets with additional information and forward them to partner organizations when needed.
• Collect feedback on service quality through centralized information systems.
• Educate users on self‑service procedures and common issue resolution.
• Identify new partners, providers, and IT equipment suppliers; support IT setup for new locations and track equipment purchases.
• Develop technical solutions to address emerging challenges in the local market.

Required profile

• Experience with query registration systems and Service Desk platforms.
• Strong computer proficiency and knowledge of modern IT technologies.
• Fluent in English and Spanish.
• High energy, excellent communication, and strong interpersonal skills.

Required skills

• Service Desk platforms
• IT troubleshooting
• Query registration systems

What we offer

• Opportunity to work in a dynamic, fast‑growing tech environment.
• Collaborative team culture focused on continuous improvement.
• Professional development and exposure to diverse IT challenges.