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Competencias
Experiencia
Technical Support Agent
CCI global
2023-03 - 2025-09
Responded to technical support requests via phone, email, chat and ticketing systems, diagnosing hardware, software and network issues. Installed, configured and maintained computer systems, applications and peripherals, and performed routine updates. Managed user accounts, password resets and permissions in Active Directory, documenting all steps in the ticketing system. Provided training and guidance to end‑users, ensuring high customer satisfaction while adhering to SLAs and security policies.
Recruiter
5C company
2025-09 - 2026-06
Sourced qualified candidates through job boards, LinkedIn and referrals, reviewing resumes to assess fit for open positions. Conducted phone, video and initial screening interviews, coordinated interview schedules with hiring managers, and managed the recruitment pipeline using an ATS. Advertised job openings across multiple platforms, performed reference checks, prepared offers and negotiated terms, while tracking metrics such as time‑to‑hire and ensuring compliance with employment laws.
HR & Recruitment Trainer
Nexus Staffing Solutions
2025-05 - 2025-08
Delivered training on job advertisement drafting, candidate sourcing using Boolean searches, resume screening and initial phone interviews. Coordinated interview schedules, maintained accurate ATS records, and guided trainees on extending verbal offers and managing candidate communications. Emphasized best practices for talent pipeline development and compliance with recruitment policies.
Idiomas
English
fluent
Ultima actualizacion: hace 3 días