Supervisor de Recepción

About the role

As a Reception Supervisor at Hilton, you will lead the front office team to ensure every guest experiences the warmth and light of exceptional hospitality. You will oversee daily operations, guide team members, and resolve guest issues to create memorable stays.

Key responsibilities

• Lead and supervise the front office team, ensuring smooth check‑ins, check‑outs, and guest service delivery.
• Create daily schedules, assign tasks, and conduct pre‑shift meetings.
• Provide on‑the‑job training, guidance, and real‑time feedback to team members.
• Address guest inquiries and concerns directly, supporting staff with complex or escalated issues.
• Monitor lobby traffic and adjust staffing coverage in real time to maintain service efficiency.

Required profile

• A passion for delivering hospitality that spreads warmth and light.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire and motivate others.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills