Trainer II – Corporate Training Specialist

About the role

The Trainer II will deliver client‑focused training for new hires, product updates and ongoing skill development at Concentrix. This role ensures agents are prepared to provide best‑in‑class service and supports seamless transition from training to production.

Key responsibilities

• Lead classroom‑based training sessions, using adult‑learning techniques, presentations, hands‑on demos and interactive activities.
• Monitor trainee progress, provide coaching, developmental feedback and readiness recommendations.
• Maintain up‑to‑date product knowledge by taking calls, attending client meetings and conducting side‑by‑side observations.
• Collaborate with Operations to transition agents to production, ensuring competency standards are met.
• Support the Instructional Design team in creating training materials for various delivery methods, including CBT and job aids.
• Measure training effectiveness through surveys, focus groups and interviews, and recommend curriculum improvements.

Required profile

• Bachelor’s degree in a related field.
• Two to four years of experience in training, facilitation or related roles.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize and meet deadlines under pressure.
• Self‑starter with a sense of urgency.

Required skills

• Proficiency in Microsoft Office.