Insurance Customer Service Representative (Remote, Lima)

About the role

We are seeking an Insurance Customer Service Representative to provide high‑quality support to policyholders, manage insurance requests and coordinate with carriers in a remote environment based in Lima, Peru.

Key responsibilities

• Handle inbound calls, emails and service requests in English and Spanish.
• Process policy endorsements, reinstatements, cancellations and renewals, issuing ACORD forms and Certificates of Insurance.
• Prepare new business and renewal quotes using carrier portals, rating tools and agency management systems.
• Compile and format client proposals, verifying exposure data, limits and classifications.
• Communicate directly with carriers to resolve underwriting questions and obtain missing information.
• Maintain accurate, audit‑ready client records and track renewal deadlines.
• Escalate complex billing, claims, coverage or underwriting issues to team leaders.

Required profile

• Located in Lima, Peru with a reliable work‑from‑home setup (power backup and stable internet).
• Fluent in Spanish and English, both written and verbal.
• Minimum 1 year experience in US personal or commercial insurance and customer‑facing service.
• Familiarity with ACORD forms, policy servicing workflows and carrier quoting portals.
• Strong problem‑solving, time‑management and attention‑to‑detail.
• Available full‑time Monday‑Friday, schedule aligned with US time zones (PST/MST/EST/CST).

Required skills

• ACORD forms
• Policy servicing workflows
• Carrier quoting portals
• Agency management systems (AMS/CRM)
• Rating tools