Operations Coordinator – BPO

About the role

We are seeking an Operations Coordinator to lead Legal Operations within a BPO environment in Lima, Peru. The role focuses on delivering exceptional client satisfaction, driving operational excellence, and supporting sustainable business growth through strategic leadership and data‑driven decisions.

Key responsibilities

• Lead, develop, and coach high‑performing teams.
• Drive operational efficiency and service delivery excellence.
• Translate business strategy into tactical action plans and measurable results.
• Monitor and improve KPIs, OKRs, and overall operational performance.
• Identify growth and upselling opportunities with existing clients.
• Collaborate with cross‑functional teams to implement innovative solutions.
• Ensure an outstanding client and internal experience.

Required profile

• Minimum 5 years of experience in operations leadership or team management.
• Proven ability to manage high‑performance teams.
• Advanced English proficiency (C1‑C2).
• Strong analytical, leadership, and stakeholder‑management skills.
• Knowledge of KPIs, OKRs, project management, and operational strategy.

Required skills

• Proficiency in Microsoft Office.