Technical Support L1 – English Speakers

About the role

Join NTT DATA, a global IT services leader, as a Level 1 Technical Support Engineer. You will work in a 24 × 7 rotating shift environment, providing first‑line assistance to users in both Spanish and English for Windows, Linux/Unix and cloud platforms.

Key responsibilities

• Provide Level 1 technical support and resolve incidents.
• Register, monitor and manage tickets using ticketing tools such as ServiceNow, JIRA or Remedy.
• Support infrastructure environments including Windows, Linux and Unix.
• Assist with cloud environments (AWS, Azure, GCP).
• Communicate effectively with users in Spanish and English.
• Escalate incidents to higher support levels when necessary.

Required profile

• At least 1 year of experience in technical support or server administration.
• Fluent English speaking (mandatory) and Spanish.
• Availability to work rotating 24 × 7 shifts.
• Residence in Trujillo, Lima or Arequipa, Peru.

Required skills

• Windows operating system.
• Linux/Unix operating systems.
• Ticketing tools (ServiceNow, JIRA, Remedy, etc.).
• Basic to intermediate knowledge of cloud platforms (AWS, Azure, GCP).

What we offer

• Indefinite contract from day one.
• Full health coverage including EPS and oncologic insurance.
• Food allowance card (Pluxee).
• Additional days off beyond vacation.
• Certifications, continuous training and career growth opportunities.
• Exposure to large‑scale local and international projects.