Technical Support Specialist

About the role

TP is looking for a Technical Support Specialist to join its team in Lima, Miraflores. You will provide responsive assistance to new and existing customers through email, chat, and phone while meeting defined support KPIs.

Key responsibilities

• Deliver high‑quality support across multiple channels, ensuring timely resolution.
• Evaluate, troubleshoot, replicate, and document product bugs for escalation to Engineering.
• Collaborate with Customer Success Managers and Legal Engineers to create a seamless post‑deployment experience.
• Produce internal knowledge‑base articles covering features, FAQs, and how‑tos.
• Use customer interactions to inform product roadmap and improve overall experience.

Required profile

• High School Diploma.
• Minimum 6 months of experience in a technical support role.
• Basic troubleshooting and analytical abilities.
• Intermediate English proficiency (B2 level).
• Availability to work onsite at the designated location.

Required skills

• Experience with customer service software (desirable).

What we offer

• Full payroll with all statutory benefits.
• Monday‑Friday schedule, 8:00 a.m. – 6:00 p.m.
• S/. 2390 base salary per month.
• S/. 260 monthly meal card.
• Corporate discounts and educational partnership programs.
• Inclusive culture certified by Great Place To Work®.