Delivery Management Lead – IT Services

About the role

Kyndryl is seeking a Delivery Management Lead to ensure exceptional service delivery for its technology customers. In this customer‑centric position you will guide a multidisciplinary team to provide reliable, high‑quality IT services that align with evolving business needs.

Key responsibilities

• Lead and mentor field engineers, technicians, system administrators, and product support staff.
• Own technical and managerial support for incident, problem, change, and escalation handling.
• Collaborate with Delivery Partners, Architects, and Site Reliability Engineers to design, deploy, and maintain robust IT solutions.
• Maintain strong relationships with customer accounts and act as the primary point of contact for service performance.
• Drive continuous improvement and innovation within the delivery organization.

Required profile

• Proven experience leading technical delivery teams in an IT services environment.
• Strong understanding of customer business processes and the ability to translate them into tailored technology solutions.
• Excellent communication and stakeholder‑management skills.
• Ability to work under pressure and resolve complex service issues quickly.

Required skills

What we offer

• Opportunity to work with cutting‑edge technology and AI‑driven insights.
• Supportive, flexible work environment focused on employee well‑being.
• Career growth within a global leader in mission‑critical technology services.