Hypercare Onboarding Coach – LATAM

About the role

As a Hypercare Onboarding Coach for the LATAM region, you will join Cloudbeds' remote Customer Onboarding team to guide hotels through the critical moment their property goes live on our platform. You will act as a strategic partner, ensuring a smooth transition and delivering the high‑touch support that defines our "Unreasonable Hospitality" philosophy.

Key responsibilities

• Provide post‑go‑live support to hotels, monitoring live data flows and addressing any issues that arise.
• Troubleshoot integrations with third‑party systems and resolve technical tickets quickly.
• Design and document processes that reduce friction in the live environment.
• Collaborate with internal product and engineering teams to relay client feedback and improve the platform.
• Maintain a proactive communication cadence with clients during the launch window.

Required profile

• Previous experience working in the hospitality industry, preferably in hotel operations or property management.
• Strong analytical mindset with the ability to interpret live data and identify root causes.
• Excellent communication skills and a customer‑centric attitude.
• Comfortable working across multiple time zones and adapting to shift requirements.

Required skills

• Experience with SaaS hospitality platforms.
• Understanding of API integrations and data synchronization.
• Ability to analyze and troubleshoot live system performance.

What we offer

• Fully remote work environment.
• Opportunity to work with a global team of hospitality innovators.
• Competitive compensation and benefits package.
• Professional growth in a fast‑growing technology company.