Implementation Manager

About the role

OpenLoop is seeking an Implementation Manager to join its Lima team. You will lead the implementation and management of client projects within a specific care vertical, ensuring smooth onboarding, configuration, and post‑implementation support.

Key responsibilities

• Execute implementation projects from onboarding to go‑live, following defined project plans.
• Build and maintain Gantt‑style project plans, tracking timelines, deliverables, risks and escalations.
• Configure the platform to match client workflows and test system settings.
• Troubleshoot technical issues, propose work‑arounds and resolve escalated problems.
• Coordinate with cross‑functional internal teams to ensure successful go‑lives and post‑implementation experience.
• Maintain thorough documentation, SOP adherence and stakeholder reporting.
• Identify and drive improvements in implementation processes.

Required profile

• Bachelor’s degree in Business, Industrial Engineering, Information Systems or related field.
• 2+ years of experience in SaaS or ERP implementation, digital product delivery or a client‑facing technical role.
• Proven experience configuring software, using low‑code tools, integrations and workflow automation.
• Strong communication skills and ability to translate technical concepts for clients.
• Excellent organizational and time‑management abilities.

Required skills

• SaaS implementation
• ERP implementation
• Software configuration
• Low‑code development tools
• System integrations
• Workflow automation