Level 1/2 Help Desk / Managed Service Technician

About the role

We are looking for a Level 1/2 Help Desk / Managed Service Technician to provide technical support to business customers. You will handle a variety of inquiries, from adding computers to a domain to troubleshooting printers, email clients, and connectivity issues.

Key responsibilities

• Deliver service and support to end‑users via remote sessions, phone calls, and ticketing system.
• Proactively monitor network events and respond to error conditions.
• Interact with customers to address product and service inquiries.
• Follow standard processes and procedures learned during training.
• Identify, prioritize, and escalate critical issues according to client specifications.
• Redirect problems to the appropriate resource and accurately record all transactions.
• Stay up‑to‑date with system changes, updates, and documentation.

Required profile

• Strong organizational and interpersonal abilities.
• Flexible, proactive, and creative problem‑solver.
• Service‑oriented, self‑motivated, and eager to learn.
• Ability to work under pressure, collaborate with peers, and contribute to a team environment.
• Previous experience in a 24 × 7 Network Operations Center or call center is preferred.

Required skills

• Microsoft Office (Word, Excel, etc.)
• Office 365 Administration
• Google Workspace
• Microsoft Server technologies (e.g., domain controllers)
• Network, application, and infrastructure support
• Server and backup device management
• Printer troubleshooting and support
• Basic macOS knowledge
• Fundamental networking principles and operating system concepts

What we offer

• Opportunities for career advancement and skill development.
• Work schedule aligned with Pacific Time (12 PM‑9 PM PST).
• Permanent contract with a reputable telecommunications company.
• Collaboration with best‑in‑class talent.