Luxury Shipboard Butler – Guest Relations

About the role

The Butler is the primary host for guests staying in luxury suites aboard the ship, delivering a seamless, premium experience that exceeds expectations. Working within the Guest Relations team, the Butler acts as the central liaison between guests and all hotel and marine departments.

Key responsibilities

• Ensure guests are comfortable, informed about suite amenities, ship offerings, ports of call, and Retreat privileges.
• Serve as the personal point of contact and advocate for each guest, coordinating inter‑departmental communication.
• Conduct taste‑testing and quality screening of services and food items before guest consumption.
• Champion excellence by continuously raising standards for the Retreat program.
• Collaborate with other Retreat areas to share guest preferences and enhance the overall experience across all venues.

Required profile

• Minimum two (2) years of guest‑facing service experience in a luxury environment.
• Fluent, clear, and courteous English communication, both spoken and written.
• Well‑groomed appearance with a warm, welcoming demeanor.
• Strong emotional intelligence, resourceful thinking, and conflict‑resolution skills.
• Working knowledge of food and beverage service.

Required skills

What we offer

• Opportunity to work in a premium, international hospitality setting.
• Exposure to diverse guests and high‑end service standards.
• Professional development within a renowned Retreat program.