Quality Assurance (QA) Analyst

About the role

Kreato Global is looking for a Quality Assurance (QA) Analyst to monitor and improve interpreter performance across its Over‑the‑Phone (OPI) and Video Remote (VRI) services. The role involves evaluating recorded sessions, providing feedback, and ensuring compliance with company and client standards.

Key responsibilities

• Monitor and evaluate recorded OPI/VRI interpretation sessions against established QA standards.
• Provide constructive coaching and performance feedback to interpreters.
• Identify quality trends, recommend improvements, and ensure adherence to client and company guidelines.
• Prepare detailed QA reports and documentation.
• Collaborate with Operations, HR, and Training teams to support continuous improvement.

Required profile

• Minimum 2 years of OPI/VRI interpretation experience.
• Previous QA experience in a BPO or language‑services environment is preferred.
• Excellent English communication skills.
• Strong attention to detail and analytical abilities.
• Experience delivering coaching and feedback.

Required skills

What we offer

• Remote, work‑from‑home arrangement.
• Supportive and growth‑focused work environment.
• Opportunities for professional development.
• Start date: July 2026.