Senior IT Associate – Service Management (Andean Region)

About the role

The IDB Group is seeking a Senior IT Associate to lead service management for its Andean country offices. You will be the primary point of contact for IT services, ensuring seamless operations and high‑quality support across multiple locations.

Key responsibilities

• Build and maintain proactive communication with clients, administrative teams, local stakeholders, and suppliers.
• Collaborate with IT product teams, regional technology labs, and technical leads to diagnose and resolve cases.
• Promote high‑quality IT service delivery in line with service‑level agreements and contractual commitments.
• Support adoption of emerging technologies such as Generative AI by providing training and clear communication.
• Identify and implement continuous‑improvement initiatives, root‑cause analysis, and technical optimisations.

Required profile

• Proven expertise in delivering IT services and infrastructure support.
• Strong background in IT operations, service delivery, and technical problem‑solving.
• Excellent stakeholder engagement and communication skills.
• Ability to work autonomously across multiple country offices.

Required skills

• IT service management
• IT operations
• Service delivery
• Infrastructure support

What we offer

• Opportunity to contribute to impactful projects across Latin America and the Caribbean.
• Collaborative, inclusive and agile work environment.
• Professional development and continuous learning opportunities.