Squad Leader

About the role

Kyndryl is seeking a Squad Leader to drive a high‑performing team of technology professionals. In this role you will guide, motivate and mentor your squad while delivering state‑of‑the‑art solutions that shape the future of the business.

Key responsibilities

• Lead a squad of skilled professionals to deliver technology and service solutions.
• Provide expert guidance in your technology and service domain, mentoring team members.
• Collaborate with cross‑functional teams to translate business requirements into strategic opportunities.
• Ensure service quality and exceed customer expectations while meeting SLAs.
• Manage escalations, engage with customers, and optimize workflows and priorities.
• Handle backlogs efficiently and run Agile ceremonies to improve delivery processes.
• Champion continuous improvement and own end‑to‑end delivery of your domain.

Required profile

• Proven leadership and team‑building abilities.
• Strong communication and stakeholder‑management skills.
• Customer‑focused mindset with experience handling escalations.
• Familiarity with Agile methodologies and delivery processes.
• Ability to translate business needs into actionable technology strategies.

Required skills