Bilingual Patient Follow-Up Specialist

About the role

We are looking for a highly organized, dependable, and personable Bilingual Patient Follow‑Up Specialist to support a growing personal‑injury medical practice. The immediate focus is clearing a backlog of patient follow‑up calls, documenting recovery progress, and handling attorney requests with meticulous attention to detail.

Key responsibilities

• Contact patients 4‑6 weeks after their visit to assess recovery and current condition.
• Conduct outbound outreach via calls, texts, or approved channels, maintaining professionalism and persistence.
• Complete structured symptom questionnaires and record responses accurately in the practice’s symptom‑tracking database.
• Respond to attorney and law‑firm requests for patient evaluations, medical records, and billing documentation, ensuring completeness and high accuracy.
• Upload completed evaluations and related documents to designated attorney or client portals and track outstanding requests.
• Provide end‑of‑day reports summarizing calls, outreach attempts, pending follow‑ups, and completed tasks.
• Learn scheduling and intake workflows to provide backup coverage and assist with incoming calls, emails, and administrative tasks as needed.

Required profile

• Previous experience as a medical assistant or in a similar patient‑care role.
• Excellent communication skills in both English and a second language.
• Strong attention to detail and ability to handle sensitive patient and legal information.
• Persistent yet courteous approach to reaching patients who are difficult to contact.
• Reliability in meeting deadlines and following through on assigned responsibilities.

Required skills