Healthcare Support Associate – US Client Services

About the role

MyOutDesk is seeking organized, service‑driven professionals to provide back‑office and customer‑facing support for U.S.-based healthcare organizations. This remote position focuses on administrative and operational tasks such as scheduling, insurance verification, patient coordination, and medical records management, without any clinical responsibilities.

Key responsibilities

• Schedule, confirm, and reschedule patient appointments accurately.
• Handle inbound and outbound calls with patients, providers, and insurance companies.
• Verify insurance eligibility and benefits through U.S. payer portals.
• Support prior‑authorization requests and follow up until resolved.
• Document and maintain patient records in EHR or CRM systems.
• Process referrals and coordinate care‑navigation tasks.
• Monitor work queues and meet daily productivity and quality targets.
• Handle all patient information in full compliance with HIPAA protocols.

Required profile

• 3+ years of experience in the U.S. healthcare industry (providers, insurance, care coordination, billing, or similar).
• Demonstrated experience with patient scheduling or insurance verification for U.S. healthcare clients.
• Familiarity with EHR platforms such as Epic, Athena, or eClinicalWorks.
• Experience processing prior authorizations or medical billing for U.S. payers.
• Strong spoken and written English (C1 level).
• Consistent employment history with an average tenure of at least one year per role for the last three positions.
• Bachelor’s degree in a related field is preferred.

Required skills

• Epic
• Athena
• eClinicalWorks
• Insurance portal navigation
• CRM systems
• Microsoft Office
• Google Workspace

What we offer

• Competitive salary based on experience.
• Immediate payroll enrollment from Day 1 under Peruvian labor law.
• 100% statutory benefits (CTS, gratificaciones, vacaciones, AFP/ONP contributions).
• Private health insurance (Rímac).