Network Support Engineer (Freelance)

About the role

Brilliant Computers is looking for a Network Support Engineer to provide support for its client's network infrastructure in Peru, ensuring reliability, performance and availability of network services. The role covers troubleshooting, equipment maintenance and day-to-day network operations, and is offered as a freelance position based in Lima.

Key responsibilities

• Provide first and second-level support for network incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs and network routing.
• Configure and support routers, switches, firewalls and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues and assist with network maintenance, upgrades and implementation projects.
• Keep customers informed on issue status and resolution.

Required profile

• 1-3 years of experience in network support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Relevant OEM device-specific training and certification needed to work on the products involved.

Required skills

• Understanding of TCP/IP, VLANs, routing, switching, DNS and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Advantageous: CCNA or CompTIA Network+ certification; basic understanding of Windows Server and Active Directory.