Operational Governance Auditor (Remote)

About the role

The Operational Governance Auditor will review post‑sales client interactions to ensure quality, consistency, and early risk detection. Working remotely, you will audit calls, meetings, and CRM updates, providing clear insights that protect client relationships and support continuous improvement.

Key responsibilities

• Audit client‑facing interactions—including calls, meetings, follow‑ups, and documentation—to verify adherence to governance standards.
• Identify and document risks, missed opportunities, and process deviations that could affect client satisfaction, delivery stability, or revenue.
• Produce objective audit reports highlighting the most relevant insights for account managers, delivery teams, and leadership.
• Track audit outcomes, analyze recurring patterns, and support trend analysis and governance initiatives.
• Collaborate with governance leadership and operational teams to clarify findings and support corrective actions.

Required profile

• Strong proficiency in Excel or Google Sheets.
• Previous experience in audit roles.
• Experience in post‑sales operations.
• Advanced proficiency in English.

Required skills

• Excel
• Google Sheets

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software provided for home office.
• Flexible schedule – create your own hours.
• Paid parental leave, vacations, and national holidays.
• Innovative, multicultural environment with the world’s top 1% tech talent.
• Mentorship, promotion pathways, skill development, and diverse growth opportunities.