Technical Support N1 – Help Desk Specialist

About the role

Join NTT DATA as a Level 1 (N1) Technical Support Engineer and become part of a global digital transformation team. You will provide first‑line assistance for a variety of operating systems and legacy platforms, ensuring smooth incident resolution for both local and international clients.

Key responsibilities

• Manage end‑to‑end incident tickets from creation to closure.
• Provide technical support for Linux, Windows, OS/400, and IBM iSeries environments.
• Assist users of legacy platforms such as AS/400 and IBM iSeries.
• Support cloud‑based services on Azure, AWS, and GCP.
• Collaborate with senior teams to troubleshoot and resolve complex issues.

Required profile

• Technical degree or Bachelor’s in Systems Engineering, Computer Science, IT or related field.
• Minimum 3 years experience in Help Desk, Service Desk or N1/N1.5 technical support.
• Intermediate to advanced conversational English.

Required skills

• Linux operating system
• Windows operating system
• OS/400
• IBM iSeries
• AS/400
• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Incident ticket management

What we offer

• Permanent contract from day one.
• 100 % coverage of EPS and Oncology Insurance.
• Pluxee Food Card.
• Training and certification programs.
• Opportunities to work on large‑scale projects for local and international clients.
• Strong career growth within a leading IT consulting firm.