Account Manager – E‑commerce Marketing Agency

About the role

The Account Manager will be the primary point of contact for assigned e‑commerce clients, overseeing the planning, briefing, execution, and performance monitoring of their marketing campaigns. You will work closely with internal copywriters, designers, and associate account managers to ensure campaigns drive conversions and meet revenue targets.

Key responsibilities

• Develop, launch, and optimise email, SMS, pop‑up, and flow campaigns for roughly 40 active client projects each month.
• Maintain strong, trust‑based relationships with clients, acting as their advocate within the agency.
• Translate client objectives into clear briefs for creative and technical teams.
• Monitor campaign performance, generate reports, and recommend data‑driven improvements.
• Collaborate with cross‑functional teams to ensure timely delivery of high‑quality marketing assets.

Required profile

• Strong communication skills and a client‑focused mindset.
• Ability to manage multiple campaigns simultaneously while meeting deadlines.
• Experience in e‑commerce or digital marketing environments.
• Proactive problem‑solver who can translate client needs into actionable plans.

Required skills

• Email marketing
• SMS marketing