Bilingual Call Center Agent (English & Spanish) – Remote
Callsexperts · Lima
Job description
About the role
We are seeking a bilingual (English & Spanish) Call Center Agent to work remotely for Calls Experts. The role involves handling inbound and outbound calls for the US and Canadian insurance market, providing customer support and qualifying leads.
Key responsibilities
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects and resolve client queries
- Prepare customer spreadsheets and maintain online records
Required profile
- Reliable laptop or desktop meeting minimum hardware specifications
- Strong internet connection (fiber optic) and ability to work EST 9 AM‑6 PM, 5 days a week
- Excellent command of both English and Spanish
- Ability to handle objections, engage in small talk and thrive in a fast‑paced virtual environment
- Strong work ethic and willingness to learn and grow
Required skills
- Windows 11 operating system
- macOS operating system
- Fiber optic internet connection
What we offer
- Compensation of $4.54 per hour (approximately $900 USD per month for 198 hours)
- Incentives up to $500 USD per month
- Overtime paid separately
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Published 1 month ago
Expires 1 week from now
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Callsexperts
Lima
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