Concierge and Events Specialist (Peru)

About the role

The Concierge and Events Specialist is responsible for delivering an exceptional, personalized experience to VIP, Loyalty, Group, and Concierge Class guests aboard our vessel. Working within the Guest Relations team, you will act as the primary liaison between guests and multiple internal departments to ensure seamless service delivery.

Key responsibilities

• Serve as the main point of contact for VIP, Loyalty, Group, and Concierge Class guests, handling inquiries, special requests, and escalations with professionalism.
• Coordinate and execute all group, loyalty, and concierge events, ensuring flawless organization and stakeholder collaboration.
• Maintain the appearance, cleanliness, and stock of the Concierge lounge, Loyalty spaces, and conference rooms.
• Provide personalized guest services such as transportation, restaurant reservations, spa treatments, shore excursions, and other bespoke amenities.
• Respond promptly to guest concerns, demonstrating empathy and active listening.
• Uphold brand standards, ship information, and guest preferences across all interactions.

Required profile

• 2‑3 years of front‑desk or receptionist experience in a 4‑ or 5‑star hotel environment.
• Proven ability to manage events with 80+ guests.
• Clear, courteous English communication skills.
• Shipboard guest‑service experience is a plus.

Required skills

What we offer

• Opportunity to work in a premium hospitality setting aboard a luxury vessel.
• Collaborative team environment focused on delivering memorable guest experiences.