Customer Service Advisor I – ATC

About the role

The Advisor I, Customer Service position provides inbound and outbound support to customers, handling routine inquiries and issues related to the client’s products or services. You will work with decision‑support tools to resolve problems while delivering a courteous and professional experience.

Key responsibilities

• Ensure service delivery meets contractual KPIs.
• Clarify customer requirements, probe for understanding, and provide appropriate resolutions.
• Listen attentively, demonstrate empathy, and build rapport with customers.
• Greet customers courteously following established procedures.
• Maintain basic knowledge of client products and services.
• Accurately document interactions and update the call tracking database.
• Participate in initiatives to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.

Required profile

• High school diploma (or two years of college education in the Philippines) with relevant experience.
• Strong customer‑service orientation and courteous demeanor.
• Excellent written and verbal communication skills.
• Dependable with strong attention to detail.
• Ability to multitask, adapt quickly to changes, and tolerate repetitive work in a fast‑paced environment.
• Team player who can also work independently.
• Willingness to rotate shifts as needed.

Required skills