Customer Service Virtual Professional (Remote)

About the role

MyOutDesk is looking for a Customer Service Virtual Professional to support U.S.-based clients remotely. You will act as the primary point of contact, handling inquiries via phone, email, and chat while ensuring accurate record‑keeping and smooth workflow coordination.

Key responsibilities

• Serve as the professional contact for U.S. clients through multiple channels.
• Maintain and update records, databases, and operational files with precision.
• Coordinate workflows, follow up on open items, and keep operations on schedule.
• Assist with scheduling, property coordination, claims processing, or client account management as needed.
• Prepare reports, documentation, and status updates for internal teams and clients.
• Monitor work queues, prioritize tasks, and meet productivity and quality targets.
• Follow SOPs, escalate issues timely, and maintain confidentiality.
• Identify process gaps and suggest improvements.

Required profile

• Fluent English with excellent written and verbal communication.
• 3+ years BPO or outsourcing experience supporting U.S. clients, documented on resume.
• Average tenure of at least 1 year in the last three positions.
• Background in customer service, property management, claims processing, legal support, or operations coordination.
• Comfortable working under defined metrics, SLAs, and SOPs.
• Bachelor's degree or equivalent experience preferred.

Required skills

• Proficiency with CRM platforms.
• Experience using ticketing systems.
• Familiarity with operations tools relevant to client support.

What we offer

• Competitive salary based on experience.
• Immediate payroll enrollment from Day 1.