Customer Success Representative (U.S. Market)

About the role

We are looking for a proactive Customer Success Representative to serve our U.S. clients from our San Isidro office. You will act as an extension of a single U.S.-based client, handling real‑time interactions and building a long‑term professional relationship.

Key responsibilities

• Manage inbound and outbound calls with U.S. customers and partners using a polished, professional voice.
• Own tasks from start to finish, ensuring follow‑through without needing reminders.
• Enter accurate data into CRM and other operational tools in a timely manner.
• Meet and exceed daily KPIs for response time, resolution rate, and quality.
• Provide clear, actionable updates to U.S. stakeholders.
• Identify workflow gaps and contribute to SOPs and process documentation.

Required profile

• Minimum 3 years experience in customer service, call‑center operations, or administrative support.
• Stable work history (no more than three employers in the last three years).
• Prior experience working within North‑American business structures.
• Fluent English and Spanish, both written and spoken.
• KPI‑driven mindset with a strong focus on results.
• Professional attitude, reliability, and willingness to work full‑time onsite.

Required skills

• Proficiency with Microsoft Teams.
• Proficiency with Microsoft Outlook.
• Comfort using the broader Microsoft 365 environment.
• Experience with CRM platforms and accurate data entry.

What we offer

• Competitive monthly salary of S/ 2,000 – S/ 2,500.
• Full Peruvian legal benefits (Gratificaciones, CTS, Vacaciones).
• Stable employment in a growing international company.
• Career advancement opportunities within the organization.
• Experience in an AI‑driven, high‑performance workplace.