Executive Lounge Hostess

About the role

As an Executive Lounge Hostess you will be the first point of contact for executive guests, ensuring their stay is comfortable, memorable, and aligned with Hilton’s high standards of hospitality.

Key responsibilities

• Welcome executive guests on arrival and provide personalized assistance throughout their stay.
• Handle enquiries, complaints, and special requests efficiently and courteously.
• Accurately process check‑ins and check‑outs, maintaining detailed records.
• Ensure guest supplies and amenities are stocked and replenished to required standards.
• Stay informed about hotel services, VIP requests, and special events.
• Provide knowledgeable recommendations on local attractions, landmarks, and dining options.
• Maintain a professional demeanor with a strong focus on hospitality and guest service.
• Comply with hotel security, fire regulations, and health‑and‑safety legislation.
• Execute tasks assigned by the Executive Lounge Supervisor or Manager.
• Promote environmentally‑conscious practices within the team.

Required profile

• A genuine passion for delivering exceptional hospitality experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire colleagues.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in a fast‑paced environment.

Required skills