Junior VIP Account Manager

About the role

Join our new in‑house Customer Service operation in Lima, supporting users across LATAM via telephone, chat and email. As a Junior VIP Account Manager you will manage, retain and support VIP players within an assigned portfolio, working under senior VIP Account Managers.

Key responsibilities

• Manage, retain and support VIP players, following defined outreach cadences.
• Conduct outreach by calls, WhatsApp and email, applying upsell and reactivation strategies.
• Trigger promotional campaigns, track tier upgrades and monitor gameplay activity.
• Escalate critical or high‑risk cases to senior VIP Account Managers.
• Execute tactical actions such as segmentations, event responses and campaign activations.
• Participate in weekly alignment meetings with the VIP team.
• Log and maintain accurate records of client interactions in CRM systems.

Required profile

• Minimum 1 year experience in iGaming or 2 years total professional experience.
• At least 6 months experience as an Account Manager or in a sales team.
• Demonstrated understanding of upsell and reactivation strategies.
• Fluent in English and Portuguese; Spanish is an advantage.
• Willingness to work rotating shifts, including nights, weekends and holidays.

Required skills

• Experience with CRM platforms such as Optimove or Salesforce.
• Proficiency in using internal reporting dashboards.