Lead Dispatcher

About the role

The Lead Dispatcher will head the driver team and dispatch assistant, ensuring smooth pickups, deliveries, and overall fleet operations for World Courier. This strategic logistics role combines operational leadership with continuous improvement across regional transportation activities.

Key responsibilities

• Supervise daily logistics and transportation to guarantee timely, compliant, and secure movement of materials, products, and medical samples.
• Coordinate transportation activities, distribution flows, and service execution to support supply continuity and product integrity.
• Prioritize logistics tasks, allocate resources, and resolve operational issues while balancing risk and cost objectives.
• Monitor asset utilization and tracking data to improve visibility and support day‑to‑day decision‑making.
• Ensure compliance with quality, safety, and regulatory requirements throughout transportation and handling.
• Recommend process, system, and partner improvements to enhance efficiency, scalability, and control.
• Lead team performance, develop capabilities, and align workloads to meet logistics and transportation priorities.

Required profile

• Bachelor’s degree in supply chain, logistics, operations management, business administration, engineering, life sciences, or related field, or equivalent experience.
• 3+ years of experience in logistics, transportation, or supply chain; 2 years in a management capacity preferred.
• Experience in route planning and knowledge of inverse logistics.
• Relevant certifications (e.g., Certified Supply Chain Professional, Certified Logistics, Transportation & Distribution) are a plus.

Required skills

• Route planning
• Inverse logistics