Remote Virtual Assistant for Short-Term Rentals

About the role

We are a growing short‑term rental company looking for a proactive Remote Virtual Assistant to help manage daily operations across multiple properties. The role involves handling guest communications, coordinating with service teams, and keeping our listings and calendars up to date.

Key responsibilities

• Manage guest inquiries and communications before, during, and after stays across platforms such as Airbnb, VRBO and Booking.com.
• Coordinate cleaning, maintenance and vendor tasks to ensure property readiness.
• Monitor reservations, calendars and occupancy rates, updating listings and optimizing performance.
• Resolve guest issues promptly, delivering high‑quality customer service.
• Maintain accurate operational records and generate regular reports.

Required profile

• Previous experience in the short‑term rental (STR) industry.
• Strong written and verbal English communication skills.
• Reliable internet connection and ability to work remotely, including weekends or flexible shifts when needed.

Required skills

• Experience with Airbnb, VRBO, Booking.com or similar OTA platforms.
• Familiarity with property management systems such as Guesty, Hostaway, Hospitable, Lodgify, OwnerRez or Cloudbeds.

What we offer

• Fully remote work environment.
• Competitive compensation.
• Long‑term growth opportunities within a collaborative team.