Technical Support L1 (English) – Trujillo, Lima or Arequipa

About the role

Join NTT DATA as a Level 1 Technical Support Engineer, providing first‑line assistance to users in an international environment. You will resolve incidents, manage tickets, and support Windows, Linux/Unix and cloud platforms while communicating in both Spanish and English.

Key responsibilities

• Provide Level 1 technical support and incident resolution.
• Register, monitor, and manage tickets using ServiceNow, JIRA, Remedy or similar tools.
• Support infrastructure environments including Windows, Linux and Unix.
• Assist with cloud environments such as AWS, Azure, or GCP.
• Communicate effectively with users in Spanish and English.
• Escalate incidents to higher support levels when required.

Required profile

• Minimum 1 year of experience in technical support or server administration.
• Fluent English speaking (mandatory).
• Availability for rotating 24x7 shifts.
• Residence in Trujillo, Lima, or Arequipa, Peru.

Required skills

• Windows operating system.
• Linux/Unix operating systems.
• Ticketing tools (ServiceNow, JIRA, Remedy).
• Basic to intermediate knowledge of AWS, Azure, or GCP.

What we offer

• Indefinite (permanent) contract from day one.
• 100% covered health and oncologic insurance.
• Food allowance card (PLUXEE).
• Additional days off beyond standard vacation.
• Certifications and continuous training.
• Career growth opportunities within a global IT consulting leader.
• Exposure to large‑scale local and international projects.