Virtual Medical Assistant

About the role

EDGE is seeking a bilingual Virtual Medical Assistant based in Peru to support U.S. healthcare practices. The role blends front‑office patient interaction with back‑office clinical coordination, ensuring smooth communication between patients, providers, and insurance carriers.

Key responsibilities

• Handle inbound and outbound calls, emails, and patient communications in English and Spanish.
• Manage appointment scheduling, patient intake, and virtual front‑desk support.
• Verify health‑insurance eligibility and benefits using U.S. payer portals.
• Obtain prior authorizations, track referrals, and follow up with insurance carriers.
• Communicate with providers, billing teams, and insurers to resolve coverage questions and gather missing clinical documentation.
• Maintain accurate, audit‑ready patient records and monitor workflow timelines within EHR/Practice Management systems.
• Escalate complex claims, billing errors, or coverage disputes to senior team members.

Required profile

• Resident of Peru with a reliable work‑from‑home setup (stable internet and power backup).
• Fluent in written and spoken English and Spanish.
• Hands‑on experience supporting U.S. healthcare practices, clinical workflows, or health‑insurance processes.
• Familiarity with scheduling tools, EHR/EMR platforms, insurance eligibility portals, and prior‑authorization workflows.
• Strong problem‑solving ability, customer‑service orientation, and high attention to detail.

Required skills

• EHR/EMR platforms
• Insurance eligibility portals
• Prior‑authorization workflows
• Scheduling tools