Customer Support Consultant – English (C1) – Remote LATAM

About the role

SupportYourApp is looking for an English‑speaking Customer Support Consultant to join its global team. You will work remotely, assisting LATAM customers via chat and phone, handling billing, usage, technical issues and bugs while upholding the company’s People First approach.

Key responsibilities

• Provide high‑quality customer support through chat and calls, following SLA guidelines.
• Answer questions on billing, product usage, technical problems and bug reports.
• Explain platform features, policies and expectations to ensure quick resolutions.
• Escalate complex or high‑priority cases to the appropriate internal teams.
• Research missing information proactively and propose solutions.

Required profile

• Excellent English (C1) – spoken and written.
• Minimum 1 year of experience in a customer support role.
• Proven ability to work in a fast‑paced, high‑volume environment.
• Strong problem‑solving, adaptability and empathetic communication.
• Reliable personal computer (≥8 GB RAM) and stable internet (≥50 Mbps download, 40 Mbps upload).

Required skills

• Experience with CRM platforms or ticketing systems.

What we offer

• Full‑time remote schedule: Monday‑Friday, 9 AM‑6 PM PDT.
• Compensation paid in USD.
• Referral rewards and a culture built on trust with no time‑tracking requirements.
• Opportunities for personal growth, self‑development and a supportive leadership team.