Customer Service Representative - Wireless Account

About the role

Allied Global is hiring a Customer Service Representative for its on-site English-speaking call center in Lima, Peru. The company is a large wireless service provider offering prepaid mobile services with flexible plans from 30 days up to a full year, without contracts. The representative helps customers with billing, technical support, activations and product guidance while representing several wireless brands.

Key responsibilities

• Answer incoming calls and identify customer needs
• Assist customers with billing and payment inquiries
• Provide troubleshooting and technical assistance
• Support service activations and reactivations
• Guide customers through available products, plans and services
• Transfer customers to the right department when needed
• Document customer interactions accurately in internal systems

Required profile

• Valid ID and age 18 or older
• English level of 80%
• No previous experience required
• Background and/or drug test may be required

Required skills

• Strong attention to detail and follow-through
• Ability to multitask in a fast-paced environment
• Assertive, professional communication and assertiveness
• Team-oriented mindset with a strong customer service focus

What we offer

• Free transportation within city limits
• Referral bonus program and attendance bonus
• Health insurance and free on-site healthcare, including mental health support
• Growth, promotion and professional development opportunities
• Discount programs for employees and a positive, collaborative workplace