Internal Support Engineer

About the role

Atlas Technica provides IT management, user support and cybersecurity for hedge funds and other investment firms. It is hiring an Internal Support Engineer to join its Internal Support team and support the technology experience of its own employees. The role focuses on the systems, applications, devices and technology services used internally, rather than on client-facing support. It is fully remote and reports to the Internal Support Manager.

Key responsibilities

• Provide remote technical support to employees across internal systems, applications, devices and workplace technologies.
• Support onboarding, offboarding, access provisioning, account administration and other technology lifecycle activities.
• Administer Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune and Microsoft Entra ID.
• Troubleshoot issues involving Windows, Office applications, authentication, connectivity and collaboration tools.
• Evaluate and implement new systems and technologies that improve efficiency, security, reliability and scalability.
• Identify repetitive manual processes and propose automation or workflow improvements.
• Create and maintain technical documentation, support procedures, knowledge-base content and best practices.
• Work with the Internal Support Manager on priorities, process improvement and technical direction, and proactively flag risks and recommend improvements.
• Collaborate with technical and non-technical teams across the company.

Required profile

• Relevant experience in IT support, systems administration, internal IT, systems engineering or a related technical environment.
• Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent professional experience.
• Ability to work independently and remotely from Lima, Peru.
• Desirable: experience in an internal IT function for a distributed workforce, in a managed service provider, or in improving onboarding, documentation and support workflows.

Required skills

• Hands-on support of Microsoft Windows and Microsoft 365 environments.
• Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune and Microsoft Entra ID.
• Account administration, identity and access, device management and application support.
• Strong troubleshooting and analytical skills; strong written and verbal communication.
• Desirable: Microsoft Azure, SQL Server or MySQL, Power BI, PowerShell, endpoint management and security controls.