Bilingual Case Manager (Legal or Customer Service Experience)

About the role

We are looking for a bilingual Case Manager to join our start‑up environment. The role combines client intake, document handling, and case preparation for attorney review, ensuring smooth communication and efficient case progression.

Key responsibilities

• Answer incoming calls and conduct partial intake using a provided script.
• Collect, organize, and maintain client documents.
• Prepare complete cases for attorney review once all documentation is gathered.
• Use Best Case software for case management.
• Handle approximately 50‑70 calls per month, depending on advertising volume.
• Collaborate with attorneys and paralegals to ensure timely case progression.
• Maintain accurate records and follow up with clients as needed.

Required profile

• Bilingual proficiency (English and another language).
• Experience in legal or customer‑service settings.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a start‑up environment.

Required skills

• Best Case case‑management software.