Sales Enablement & Operations Specialist

About the role

Darwin AI is looking for a highly analytical, process-driven Sales Enablement & Operations Specialist to support its fast-growing sales team. The role manages CRM systems, builds dashboards and reports, analyzes performance metrics and streamlines sales workflows, working closely with the Head of Sales and with Revenue, Marketing and Customer Success.

Key responsibilities

• Own the day-to-day operations of the sales tech stack (CRM, sales automation tools, dashboards)
• Create and maintain reports and dashboards tracking sales performance, KPIs, pipeline health and forecasting
• Analyze sales data to find trends, gaps and improvement opportunities
• Support onboarding and training of new sales members with playbooks, documentation and enablement materials
• Collaborate with Marketing and CS on lead handoff and customer journey alignment
• Monitor and enforce CRM hygiene and data integrity
• Assist in sales planning, quota setting, territory design and performance reviews
• Drive process improvements and recommend tools or automation
• Act as a strategic partner to the Head of Sales

Required profile

• 2+ years in Sales Operations, Revenue Operations, Business Intelligence or a similar role, preferably in a B2B SaaS environment
• Familiarity with sales methodologies, funnels and go-to-market motions
• Ability to work cross-functionally and communicate with technical and non-technical stakeholders
• Curious, eager to learn and to build scalable processes

Required skills

• CRM systems (HubSpot, Salesforce or similar)
• Excel/Google Sheets and data visualization tools such as Looker or Tableau
• Strong analytical skills and attention to detail
• Project management and multitasking
• Experience with automation tools (e.g. Zapier) and SaaS metrics is a plus

What we offer

• Language classes in English, Portuguese and Spanish
• Complimentary OpenAI Premium license
• 25 days of paid vacation and holidays per year
• Soft hybrid work: 3 days a month in co-working offices, the rest remote