Customer Support Representative (Bilingual English/Spanish)

About the role

EDGE is seeking a bilingual Customer Support Representative to join its international team serving U.S.-based customers. The role is fully remote, based in Lima, and requires handling both inbound and outbound calls in English, with occasional support in Spanish.

Key responsibilities

• Answer inbound and make outbound customer calls professionally.
• Resolve customer inquiries and concerns while delivering exceptional service.
• Document interactions and case details accurately.
• Navigate multiple systems and applications during calls.
• Follow established workflows, scripts, and client procedures.

Required profile

• Resident of Lima, Peru (non‑negotiable).
• Fluent in spoken English and Spanish.
• 1‑2 years of experience in customer service, call center, or phone support.
• Strong communication, interpersonal, and active‑listening skills.
• Reliable high‑speed internet and a professional home workspace.

Required skills

What we offer

• Full‑time (40 hours/week) schedule with rotating shifts covering U.S. time zones.
• Opportunity to work with a global talent community.
• Professional development through onboarding and client training.