Key Account Lead

About the role

PayJoy is seeking a Key Account Lead to build and maintain strong relationships with its major partners. You will act as the primary liaison, ensuring high customer satisfaction while driving account growth and profitability in emerging markets.

Key responsibilities

• Develop trust‑based relationships with a portfolio of major clients to prevent churn.
• Understand key customer needs and propose tailored solutions.
• Expand existing accounts by continuously identifying new opportunities.
• Serve as the communication bridge between key customers and internal teams.
• Resolve issues and manage complaints to maintain trust.
• Prepare regular progress reports and forecasts using key account metrics.

Required profile

• Bachelor's degree in Business, Marketing, Finance or a related field.
• Minimum 2 years of experience in commercial account management, preferably in fintech, telecom, OEM, or financial services.
• Strong customer management track record with proven retention and growth.
• Excellent communication, persuasion, negotiation and data‑analysis abilities.
• Ability to work independently and collaboratively in a fast‑changing environment.

Required skills

• Excel

What we offer

• 100% company‑funded health coverage for employees and immediate family.
• Phone finance, headphones, home‑office equipment and wellness perks.
• $2,000 USD annual co‑working travel perk.
• $2,000 USD annual professional development perk.