Human Resources Business Partner

About the role

We are looking for a Human Resources Business Partner to act as a strategic connector between the business and the People strategy in our Lima, Peru office. The HRBP will support leaders and teams, drive employee engagement, and help shape a strong organisational culture.

Key responsibilities

• Partner with leaders to drive development, performance, and culture conversations.
• Provide feedback and coaching to improve leadership quality and employee interactions.
• Analyze people metrics (turnover, absenteeism, eNPS, climate) and generate actionable insights.
• Support the employee lifecycle with a focus on engagement and experience.
• Manage and resolve complex employee relations situations with leaders.
• Lead and support change management initiatives.
• Collaborate with HR Centers of Excellence (Training, Development, Compensation, Workforce, etc.).
• Promote organizational culture, values, and mission.

Required profile

• Bachelor’s degree or advanced student in HR, Psychology, Communications or related fields (Business Administration or Engineering optional).
• English level B2 (mandatory).
• 2+ years experience in HR development roles, preferably in BPO or call‑center environments.
• Experience working with operational teams in high‑volume service industries is a plus.
• 1+ year in staff/support roles (internal preferred).

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• HR analytics
• Behavioral analysis
• Feedback tools
• Coaching tools
• Calibration tools
• Change management