Technical Support L1 (English) – Peru

About the role

Join a global IT services leader to provide Level 1 technical support for a bilingual user base in Peru. You will resolve incidents, manage tickets, and support both on‑premise and cloud infrastructures while collaborating with international teams.

Key responsibilities

• Deliver Level 1 technical support and incident resolution for Windows, Linux and Unix environments.
• Register, monitor, and manage tickets using ServiceNow, JIRA, Remedy or similar tools.
• Assist with cloud platforms such as AWS, Azure, or GCP.
• Communicate effectively with users in both Spanish and English.
• Escalate incidents to higher support levels when required.

Required profile

• Minimum 1 year of experience in technical support or server administration.
• Strong knowledge of Windows and Linux/Unix operating systems.
• Hands‑on experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.).
• Basic to intermediate familiarity with AWS, Azure, or GCP.
• Fluent spoken English and ability to work rotating 24×7 shifts.
• Residence in Trujillo, Lima, or Arequipa, Peru.

Required skills

• Windows
• Linux
• Unix
• ServiceNow
• JIRA
• Remedy
• AWS
• Azure
• GCP

What we offer

• Indefinite (permanent) contract from day one.
• 100% covered EPS & oncologic insurance.
• Food allowance card (Pluxee).
• Additional days off beyond standard vacation.
• Certifications, continuous training, and career growth opportunities.
• Exposure to large‑scale local and international projects.