Customer Service Representative

About the role

We are looking for a Customer Service Representative to act as the primary liaison between our clients, partners, and internal teams. You will ensure a smooth user experience on our platform by providing timely, professional support throughout the customer journey.

Key responsibilities

• Assist clients during account registration, identity verification, deposits, withdrawals, and general platform usage.
• Respond to inquiries via live chat, email, and phone with professionalism, empathy, and clarity.
• Monitor and resolve issues related to account access, transactions, and platform functionality, escalating when necessary.
• Collaborate with sales and operations teams to guarantee seamless follow‑up and customer experience.
• Maintain accurate client and partner records in CRM systems.
• Support service campaigns focused on satisfaction, retention, and community engagement.
• Track common questions to improve internal processes and FAQs.

Required profile

• 1–2 years of experience in customer service or sales support.
• Professional level English communication skills.
• Empathetic, patient, and solution‑oriented when dealing with customers.
• Detail‑oriented, organized and able to multitask in a fast‑paced environment.
• Experience in fintech, digital platforms, or affiliate programs is a plus.

Required skills

• HubSpot
• Salesforce

What we offer

• Ongoing training and growth opportunities.
• Supportive team culture.
• Exposure to a global customer base and a fast‑evolving industry.