Customer Support & Help Desk Agent (English Speaking)

About the position

Join Aynitech Group to provide world-class technical support for a major US-based client's application. As a Help Desk Support Agent, you will be the frontline of our customer experience, ensuring seamless application usage and high user satisfaction through professional and empathetic assistance.

Main Missions

• Provide high-quality technical support via email to international users.
• Manage user accounts, including password resets and profile configurations.
• Communicate clearly and professionally to resolve user inquiries and technical issues.
• Identify, document, and escalate complex technical cases to the appropriate departments.
• Collaborate with the internal team to identify recurring incidents and propose proactive improvements.
• Maintain up-to-date knowledge of new application features and updates to ensure accurate support.

Profile sought

• Proven experience in customer service or technical support roles.
• Full professional proficiency in English (both written and spoken) is mandatory.
• Ability to explain complex technical concepts to non-technical users with patience and clarity.
• Strong sense of empathy and a genuine passion for helping others.
• Highly organized with meticulous attention to detail and a commitment to service excellence.
• Capable of working autonomously and efficiently in a remote environment.

Required Skills

• Technical troubleshooting and problem-solving.
• Mobile application proficiency.
• Excellent written and verbal English communication.
• Customer Relationship Management (CRM) mindset.
• Remote work autonomy and time management.