Copilot & AI Agent Specialist (Bilingual)

About the role

Infosys is seeking a Copilot & AI Agent Specialist to design, develop, and deploy AI‑powered agents that enhance employee productivity and automate repetitive tasks. The role works across Digital, Process Excellence, Procurement, Supply Chain, IT, and Business teams to create scalable, intelligent solutions.

Key responsibilities

• Design, develop, test, and launch AI agents using Microsoft Copilot Studio and related Microsoft technologies.
• Build conversational agents that answer business‑process and system‑related queries.
• Create intelligent workflows that automate manual activities and integrate with SAP, Ariba, ServiceNow, Microsoft 365, Power Platform, and other enterprise applications.
• Partner with stakeholders to identify automation opportunities, translate requirements into Copilot solutions, and quantify efficiency gains.
• Develop and maintain knowledge repositories for AI agents and provide end‑user support for process guidance and troubleshooting.
• Define AI governance, monitor agent performance, and ensure compliance with security and regulatory standards.

Required profile

• Strong analytical mindset with experience in business‑process automation.
• Ability to collaborate with cross‑functional teams and translate business needs into technical solutions.
• Excellent communication skills in both English and a second language (bilingual requirement).

Required skills

• Microsoft Copilot
• Copilot Studio
• Power Platform
• SAP
• Ariba
• ServiceNow
• Microsoft 365