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This job expired on 01/09/2026. It no longer accepts applications.
IT Helpdesk and Support Intern
International Potato Center (CIP) · Lima
Job description
About the role
The International Potato Center (CIP) is seeking an IT Helpdesk and Support Intern to assist its Information Technology Department in Lima, Peru. The intern will help ensure continuous IT service delivery for both on‑site and remote users while gaining hands‑on experience in a research‑focused environment.
Key responsibilities
- Diagnose and resolve incidents related to computers, network connectivity, conference equipment, and peripherals.
- Provide information‑security support, including handling and escalating security events.
- Document internal IT processes and procedures following the ITIL framework.
- Monitor network services and communications infrastructure.
- Update and maintain the IT asset inventory.
- Assist end users with Office 365 applications, web‑conferencing tools, and other business applications.
Required profile
- Knowledge of ITIL Foundation principles.
Required skills
- Office 365
- Web conferencing tools
- ITIL Foundation knowledge
- Network connectivity troubleshooting
- Computer hardware troubleshooting
- Asset inventory management
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International Potato Center (CIP)
Lima